Terms and Conditions

Who you are contracting with

Mundial Image Consulting, an image consulting and corporate training practice run by Bandita Patro from Office 201, Acme Plaza No. 2, Andheri Kurla Road, Chakala, Andheri East, Mumbai 400059. In these terms, we and us mean that practice. You means the person or the organisation named on the invoice.

Delivery may involve certified associate trainers, particularly for programmes running in more than one city in the same week. We stay responsible for their work. You have one contract, and it is with us.

What we sell, and which document wins

Four paid families, plus the free material and the community.

Which document wins

Three layers, in this order. Where they disagree, the one above wins.

Nothing here takes away the rights you have under Indian consumer law. Where these terms and the Consumer Protection Act, 2019 disagree, the Act wins.

Prices, GST and payment

Everything is quoted in Indian rupees, in writing, before you pay anything. A price band published on this site is indicative and exists so you can decide whether to have the conversation. The number in your written quote is the one that binds us both.

A quote holds for 30 days. Outside India, invoices are still raised in rupees and any bank charge on the transfer is yours. Where you deduct tax at source, send the certificate and we will treat that portion as paid.

If an invoice runs more than 15 days late we may pause the remaining dates until it clears. We will tell you before we do that, not afterwards.

Work in the studio

A date is held when we receive 50 percent of the fee. The balance is due on the day, before the session ends. Until the advance lands, the slot is open to anyone.

If the date has to move

These are the numbers, and they run in both directions.

The reason the last-minute number is hard: a three to four hour studio slot held for you cannot be filled at a day's notice. The reason the seven-day number is generous: at a week's notice it usually can.

What you get, and when

Each module has a stated duration and a stated output, both written into your quote. The lookbook and any written analysis arrive within 7 working days of the final session. If we are late, say so, because a late lookbook is our failure and not a scheduling detail.

Personal shopping is our time and our judgement. The clothes are bought by you, from the retailer, under the retailer's own terms on price, exchange, alteration and return. We are not the seller and we cannot process a return on your behalf.

Corporate engagements

An engagement starts on a signed proposal or a purchase order. That document names the dates, the cities, the cohort size, the deliverables and the fee, and it overrides this page wherever the two differ.

Standard payment is 50 percent on confirmation and the balance within 15 days of the last delivery date. Travel, accommodation and venue costs outside Mumbai are billed at actuals and approved in writing before we book anything.

If a programme date moves

Cohort size and materials

The fee assumes the group size in the proposal. Bringing 40 people to a session priced for 25 changes the delivery and the fee, so tell us in advance and we will requote rather than turn people away at the door.

Participant workbooks, slides and assessment instruments are licensed for internal use by the named participants on that programme. They may not be reproduced for other teams, loaded into a learning management system, or used to train anyone, by you or by a third party, without our written agreement. This is the one clause we enforce, because the material is the business.

Assessment results belong to the participant. What you receive as the buying organisation is set out in section 06 of the privacy policy, and the short version is that you get attendance and group scores, never an individual's answers.

Mundial Finishing School

Seats are allocated in the order they are paid for, not in the order they are enquired about. A seat is confirmed on full payment.

A seat transfers to another person at any point up to the day before, free, once. Send us the name so the materials and the certificate are right.

A cohort runs on a minimum enrolment. If we do not reach it we tell you at least 7 days out and you choose a refund or the next date. We would rather postpone than run a half-empty room, because the group is part of what you paid for.

Attendance earns the certificate. Miss more than a quarter of a programme and we issue attendance rather than completion, and we say so at the time rather than afterwards.

Bridal and trousseau

Bridal work is a project, not a session. It starts on a written scope and 50 percent, and the scope names the events, the number of looks, and the dates we are holding for you.

Start six months out if you can. We take engagements closer than that, and when the runway is short we tell you plainly which parts of the scope are still realistic instead of accepting the brief and discovering it in week six.

Every purchase is made by you, directly, under the seller's terms. We are glad to argue your case with a vendor and we have no power to compel one.

If the wedding date moves, we move with it wherever the calendar allows and there is no charge for the change itself. Where dates we were holding cannot be resold, we will say so and agree a number with you rather than apply a table to a wedding.

The free resources

The Executive Presence Blueprint, the Signature Style Quiz and the CX Leak Detector cost nothing and are meant to be useful on their own. They stay free.

What you may do. Read them, use them at work, print them, send them to a colleague, and quote up to 200 words with our name and a link.

What you may not do. Sell them, put them behind your own gate, present them as your own material, teach from them commercially, or use them as training data for a machine learning model. The last one is recent and we mean it.

We can change or withdraw any free resource at any time. If you already have a copy, keep it.

WoMundial

Free to join, one message to leave, and no obligation to buy anything ever. Three rules keep it worth being in.

We may remove anyone who breaks these, without notice and without a debate in the group. It is not a democracy, and pretending otherwise would make it worse rather than better.

What we promise, and what we do not

This section matters more than the money ones, so it is written without hedging.

Presence changes how you are read. It does not decide a hiring committee, and a training day does not control a customer's behaviour. Any outcome depends on your work, your organisation, your market and a fair amount of luck, and none of those are things anyone can sell you.

Where we quote a figure anywhere on this site, it is one we can evidence. We do not publish guaranteed outcomes. If you find one on a Mundial Image page, it is an error and we want to know so we can take it down.

Who owns what

If you want to use something of ours beyond this, ask. The answer is often yes and it takes one email.

Photographs and your data

A colour drape and a wardrobe evaluation produce photographs. They are working documents. They go into your file and your lookbook, and nothing is published, posted or put in a deck without a separate signed release naming the specific use.

Declining the release changes nothing about the session you receive. Withdrawing it later takes the image down from everything we control, and we cannot recall a printed lookbook that has already gone out.

What we collect, who processes it, how long it is kept and how to have it deleted are all in the privacy policy. That page forms part of these terms.

In the studio

We can end a session, without a refund, for behaviour that is abusive or unsafe towards Bandita or anyone working with her. This has never had to happen. It is written down so that if it ever does, the position is already clear.

When something goes wrong

Tell us first

Write to bandita@mundial.in within 14 days of the session or the delivery in question. Say what was wrong and what would fix it. Most problems turn out to be a redo, a missing document or a misread brief, and all three are quick once somebody has said them out loud.

The limit on what we owe

If we get something wrong, what we owe you is capped at the fee you paid for that engagement. We are not liable for indirect losses: a promotion that did not happen, a contract that went elsewhere, profit you expected, or an opportunity you feel you missed.

Things neither of us controls

Mumbai floods most years. Trains stop, flights are grounded, venues close, a government order arrives, or somebody is genuinely ill. When any of that stops a date, we move it at no charge. If it cannot be moved, we refund the part that was not delivered. Neither of us pays the other for the weather.

Governing law

These terms are governed by the laws of India, and the courts at Mumbai have jurisdiction. Before anyone goes near a court, use section 17. A conversation resolves almost everything and costs nobody anything.

If one clause on this page turns out to be unenforceable, the rest of it stands. If we do not enforce something on one occasion, that is not a waiver of it for the next.

These terms and any signed proposal are the whole agreement between us. Nothing said in a meeting, an email or a call forms part of it unless it made it into one of those two documents.

Changes to these terms

We update this page as the practice changes, and the date at the top moves every time. Changes are never applied backwards. The version live on the day you booked is the version that governs your booking, and we keep dated copies so that this is a fact rather than a promise.

Ask and we will send you the version you booked under. If a change materially affects an engagement already running, we tell you directly rather than expecting you to notice a footer.

Contact and complaints

One name, one inbox, one number. No ticket system and no first line.

If we cannot settle it

You can take a complaint to the consumer commission with jurisdiction over your district under the Consumer Protection Act, 2019, or use the National Consumer Helpline. You do not need our agreement to do either. Raising it with us first is expected rather than required.