Bandita Patro

Executive Image Consultant & Trainer

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Studio Address

Mundial Image Consulting
Office – 201, ACME PLAZA NO.2
ANDHERI KURLA ROAD
(Next to JB Nagar Metro Station)
CHAKALA, ANDHERI-EAST
MUMBAI 400059, Maharashtra

Phone

+91 88796 41668

Business Hours

Monday - Friday
10:00 AM - 6:00 PM IST

Email

bandita@mundial.in

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MUNDIAL IMAGEby Bandita Patro

4 audit slots left this month

Book Brand Audit

0%

LEAK

🔊

Free 5-Minute CX Assessment

Your Customer Experience
Is Bleeding Revenue

A single grooming lapse, hesitant greeting, or poor body language costs 15–40% in lost conversions. This assessment reveals exactly where — and how much.

100+

Brands Trained

50K+

Professionals

150

Tanishq Stores

95%

Satisfaction

Takes 5 minutes · Instant personalized report · Free

TanishqTitanHiltonDoveNIFTTCS100+ more

01

Your Business Context

Help us calibrate industry benchmarks

01Industry Vertical

02Monthly Footfall (Walk-ins)

Approximate customers visiting per month

03Current Conversion Rate

% of walk-ins who make a purchase

0% — 100%15%

04Average Transaction Value (₹)

05Total Customer-Facing Staff

02

Grooming & First Impressions

The critical first 3 seconds

06Uniform Compliance & Maintenance

How consistently do staff maintain brand-prescribed attire?

Poor → Excellent5

07Personal Grooming Standards

Hair, nails, makeup/shaving, fragrance

Inconsistent → Impeccable5

08Accessory & Footwear Alignment

Mismatched → Aligned5

09First Impression Impact

Overall visual impact within first 3 seconds

Forgettable → Memorable5

03

Greeting & Initial Engagement

The pivotal first 10 seconds

10Greeting Speed & Acknowledgment

Often ignored or >30 seconds delay

15–30 seconds, inconsistent

Within 10 seconds, mostly consistent

Immediate (within 5s), always warm

11Eye Contact & Smile Authenticity

Forced → Genuine5

12Personalized vs. Scripted Greeting

Robotic, scripted, transactional

Somewhat personalized but rehearsed

Natural, contextual, genuine

Highly personalized, instant rapport

13Name Usage & Memory

Rarely → Always Natural5

04

Body Language & Non-Verbal Cues

55% of communication is unspoken

14Posture & Stance

Closed → Open/Confident5

15Hand Gestures & Movement

Distracting → Graceful5

16Spatial Awareness

Too Close/Far → Perfect5

17Facial Expressions & Energy

Flat → Vibrant5

05

Conversation & Active Listening

The art of consultative selling

18Listening vs. Waiting to Speak

Frequent interruptions, not hearing customer

Some listening but quick to pitch

Good listening with relevant follow-ups

Exceptional — customer feels truly heard

19Question Quality & Discovery

Transactional → Consultative5

20Language Proficiency

Limited → Eloquent5

21Product Knowledge Confidence

Uncertain → Expert5

06

Etiquette & Professional Conduct

The invisible rules premium clients expect

22Phone Usage During Interaction

Frequent distractions, checking openly

Occasional glances at device

Phones away, rare exceptions

Complete focus, zero distraction

23Multi-Customer Handling

Chaotic → Seamless5

24Complaint & Objection Handling

Defensive, dismissive, or unprepared

Attempts empathy but lacks resolution

Calm, empathetic, finds solutions

Transforms objections into trust moments

25Closing & Farewell

Abrupt → Warm/Memorable5

07

Brand Culture & Training

Systems behind sustainable excellence

26Brand Values Embodiment

Disconnected → Living the Brand5

27Team Coordination

Disjointed → Orchestrated5

28Consistency Across Touchpoints

Highly variable, depends on individual/shift

Some stars but inconsistent overall

Generally consistent, minor variations

Reliably excellent across all touchpoints

29Last Formal CX Training

Never or >2 years ago

1–2 years ago

6–12 months ago

Within 6 months or ongoing

30Ongoing Coaching & Feedback

None → Embedded Daily5

Analyzing your CX performance across 7 dimensions...

0%

Revenue Leak Detected

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Detailed vulnerability analysis

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Revenue recovery roadmap with timelines

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Custom SOP recommendations

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Training module prescriptions

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Industry-specific benchmarks

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