CX Performance Leak Detector | Mundial Image
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CX Performance Leak Detector

Discover Hidden Revenue Leaks in Your Customer Experience

In premium retail, every touchpoint matters. A single grooming lapse, hesitant greeting, or poor body language can cost you 15-40% in lost conversions. This 5-minute assessment reveals exactly where your CX is bleeding revenue—and how to fix it.

100+
Premium Brands
50K+
Professionals Trained
150
Tanishq Stores
100K+
Community Members
Assessment Progress0 of 30 questions
🏢

Business Context

Approximate number of customers visiting per month
Percentage of walk-ins who make a purchase
Conversion Rate15%
0%50%100%
✨

Grooming & Appearance Standards

How consistently do staff maintain brand-prescribed attire?
Poor5Excellent
1510
Hair, nails, makeup/shaving, fragrance appropriateness
Inconsistent5Impeccable
1510
Do accessories and shoes match brand premium positioning?
Mismatched5Perfectly Aligned
1510
Overall visual impact within first 3 seconds of customer encounter
Forgettable5Memorable
1510
👋

Greeting & Initial Engagement

How quickly are customers acknowledged upon entry?
Forced/Absent5Genuine & Warm
1510
Does the greeting feel natural and tailored?
Do staff capture and use customer names naturally?
Rarely/Never5Always Natural
1510
🎭

Body Language & Non-Verbal Communication

Open, confident posture vs. slouched or defensive
Closed/Slouched5Open/Confident
1510
Purposeful and elegant vs. fidgeting or invasive
Distracting5Graceful
1510
Respecting customer personal space while staying accessible
Too Close/Too Far5Perfect Balance
1510
Engaged and expressive vs. bored or overwhelmed
Flat/Disconnected5Vibrant/Present
1510
💬

Conversation Quality & Active Listening

Do staff truly listen or just wait for their turn?
Open-ended, insightful questions vs. yes/no interrogation
Transactional5Consultative
1510
Articulation, vocabulary appropriate to customer segment
Limited/Unclear5Eloquent/Clear
1510
Ability to answer questions without hesitation or fumbling
Uncertain5Expert
1510
🎩

Etiquette & Professional Conduct

Managing multiple customers without making anyone feel ignored
Chaotic5Seamless
1510
Response to customer concerns or price objections
How customers are sent off (purchase or not)
Abrupt/Cold5Warm/Memorable
1510
🏆

Brand Alignment & Store Culture

Staff naturally reflecting brand core values in behavior
Disconnected5Living the Brand
1510
Smooth transitions when customers interact with multiple staff
Disjointed5Orchestrated
1510
Same high standard maintained across all staff and shifts
📚

Training & Development History

Regular observation, feedback loops, and skill refinement
None/Rare5Embedded Daily
1510